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Take the stress out of it

Trial Period

200-nights Mattresses and beds trial

So, you don’t have to worry about when you can return your Emma mattresses and beds, we have for now extended our risk-free trial from 100 to 200 nights. That’ll be more than enough time for your body to fully adjust to your new mattress (it can take up to six weeks!). Try it out in your own bedroom and give yourself a chance to fall in love with our most rewarded mattresses and our stylish bed frames!

In case our Emma mattresses or beds are not the best matches for you, we will handle all the return process and make it hustle-free for you. Terms and Conditions apply.

30-nights Pillows trial

A good pillow is an indispensable addition to your sound sleep. It can take up to 4 weeks for your body to adjust to a new pillow. We recommend you take time during our pillow trial and allow your body to fully adapt to your new sleep supporter.

Don’t worry about your return if our pillow is not your desired one, we will take care of it.

30-nights Emma Hug Weighted Blanket trial:

Our most stress-release weighted blanket might be novel for you. Though we are confident that our deep pressure-dispersing technique that evenly distributes thousands of gravity beads across the blanket will effectively relaxes the nerves and relieves stress and deactivate your “fight or flight” response, allowing you to fall asleep faster and deeper, it could take 2-3 weeks to get used to.

We will take care of the return if the blanket is not the one for you. So please allow yourself to fully explore the sleep tech recommended by our experts.

14-nights return window for beddings

Mattress protectors, duvets and bed linens are returnable in 14 days.

Due to hygiene reasons, all beddings include mattress protectors, duvets, and bed linens are applied with the UK e-commerce policy. We can only accept the return of our beddings in the brand-new resalable condition.

In case you would like to return our beddings in the 14-day window, we would suggest you to keep the box and the original packages. Please carefully rap our beddings into the original packaging before you send them back. Your refund might not be processed if the returned bedding condition does not meet our requirement.

Frequently Asked Questions

  • How does the 200-night trial period work?

    The only way you'll know whether the Emma mattress is the right fit for you is by testing it. We think 200-nights is the perfect amount of time for you (and your body) to adjust to the mattress and get used to it. If you decide the mattress isn't quite right then we're more than happy to pick it up for you and give you a full refund. All you have to do is use our returns portal to start the process. We'll take care of the rest.

  • When does the trial period start?

    Your risk-free trial starts on the day you receive your Emma order.

  • Which orders are eligible for the 200-night trial?

    All orders of our Emma Original Mattress, Emma Hybrid Mattress and Emma Accessories are eligible for the 200-night trial. We can also retrospectively extend the trial period of orders placed on or after December 26th, 2019. Just get in touch with our customer service team.

  • Is there any product trial for accessories?

    Yes. Pillows and weighted blankets are with 30-night trial. Mattress protectors, duvets and bed linens are returnable in 14 days.

    Due to hygiene reasons, all beddings include mattress protectors, duvets, and bed linens are applied with the UK e-commerce policy. We can only accept the return of our beddings in the brand-new resalable condition.

    In case you would like to return our beddings in the 14-day window, we would suggest you to keep the box and the original packages. Please carefully rap our beddings into the original packaging before you send them back. Your refund might not be processed if the returned bedding condition does not meet our requirement.

  • Do I have to keep the plastic wrap on the mattress during the 200-night trial?

    No you don't. The best way to decide whether you and the Emma mattress/bed are the right fit is from the comfort of your own home and in real-life conditions. That means using your favourite pillow and bedding and without the noisy plastic cover.

  • Do I have to keep the packages for the accessories?

    For the mattress toppers, pillows and weighted blankets, you don’t need to keep the wrapping and have no need to worry about the product return. Please make the best use of the trial period, and we hope you will be in love with our great sleep supporters! However, for the beddings include the mattress protector, the duvet and the bed linen, we would recommend you to keep the packages in case you need to return it in the 14-day window.

  • How can I return the mattress within the 200-night trial period?

    If for whatever reason you don’t get on with the Emma products, just use our handy returns portal to request a return. We’ll then take care of the rest: Our customer service team will organize a pick up for your mattress with our returns partner. Once your return has been collected and processed please allow up to 14 days to receive your refund.

    Just one side note: our return portal will not be open to the products which are no longer in the trial period. E.g., if you purchase a pillow, a duvet and a mattress at the same time, the return option for pillow will no longer be available after 30 days, the return option for the duvet will no longer be available after 14 days, while you can still return the mattress in 200 days.

  • Can I return several mattresses?

    Yes and no. We are more than happy for our beloved customers to try and find the best mattress and it is okay to order different mattresses in one-go to compare the performance of different mattresses. However, we only accept one household to return one mattress from the same mattress. We highly recommend you try your mattress first before ordering multiple ones.

Take advantage of our risk-free trial and buy it online.

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