TAKE THE STRESS OUT OF IT
Each Emma product is delivered factory-fresh and neatly vacuum-packed from our warehouse straight to your front door. We have put strict hygiene policies in place to ensure the safety of you and our couriers. Once your order is placed and the payment is confirmed, we’ll start getting your order ready. As soon as your mattress has shipped, we’ll send you an email with a tracking link, so you can follow your items on their journey. Our courier will contact you on the day of delivery to let you know when your mattress will be arriving.
We’re sure you’ll love your Emma products but if for any reason you don’t, you can return it for a full refund. We’ve simplified the process to make returning an item stress-free. All you’ve got to do is head to our portal. Here, just pop in your order number and the email address you used to place your order. Then just select the items you wish to return. Hit confirm and you’re done. We’ll take care of the rest: Our customer service team will arrange for your items to be picked up by our courier service. Once everything is sorted the courier will get in contact with you to choose a date that suits you best. Our returns are of course entirely free!