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Contact & Help | Customer Support | Emma - The Sleep Company

Where is my order?

I ordered an Emma product and haven't received it yet. I want to track the status of my order.

Track your order

I need help with my Emma product

I have already received my order and need help regarding a product.

Need help with your product?

We're sorry to hear you're not 100% satisfied with your Emma product.

Visit our Returns Portal

Would you like to talk to us?

Before contacting us, check our FAQ page - maybe your question has already been answered. If you cannot find the answer you're looking for, you can contact us, via the chat function on the right or by phone - from Monday to Friday between 9 am and 6 pm at +44 333 038 3305.

You can also contact us at support@emma-sleep.co.uk.

Check our FAQ

Bought from a physical Emma store?

If you placed your order at an Emma store and need our support, please email us at emmastore.uk.support@emma-sleep.com and a dedicated team will be happy to help. Contacts made through other channels may result in delays to your query.

This email address is exclusively for customers who placed their order in a physical Emma store. If you bought online, please use one of the options above.