If you want to return your Emma mattress, simply use our self-service returns portal to arrange a pickup at zero cost to you. Go to returns-portal.
Unfortunately, due to regional restrictions, we are unable to pick up returns from the following postcodes and areas: TR, TQ, PO, PL, PA, DD, PH HS, KW, ZE, IV, AB, ANTRIM, FERMANAGH, TYRONE, LONDONDERRY.
You can of course request a return, if you are affected by these restrictions. You just need to submit your return request before your 200-night trial has ended. Then, once the restrictions have been lifted, we will arrange a date for your pick up as soon as possible. Please note that we are only able to issue refunds, once your items have been returned to us.
After we initiate a return for you, one of the collection companies we work with (British Heart Foundation, Debra or Keen & Able) will contact you via telephone within 2-3 working days to organise a suitable date for collection.
In the scenario that you are returning part of your order, you will receive a full refund on the items that have been returned. This will reflect on your monthly installments and be divided off your monthly payments, reducing the amount that is due each month. You will receive a confirmation email from Close Brothers in regards to your new payment structure.
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