Free Deliveries & Easy Returns

No, our standard delivery is entirely free. We've partnered with shipping services like DPD, UPS, and Rhenus to ensure the seamless delivery of your Emma products right to your doorstep. If you're not entirely happy with your Emma products you can return them for free too.

You can find the estimated dispatch time on the product pages. Please keep in mind that orders are only shipped once we've received your payment. Depending on the payment method this might take a couple of days.

Our Emma mattresses are cleverly packaged in an easy-to-move cardboard box. We use a special vacuuming process to gently compress and roll your mattress so that even the largest mattress can fit inside a box. This space-saving method allows you to move it around your home more easily upon delivery, is kinder to the environment, and takes up less space on our delivery trucks - allowing more efficient and faster transport to you!

To return an item, you can use our returns portal. Once we've processed your return, our courier will be in touch with you to arrange a suitable date for the collection of your items.

If you choose to return a mattress you don't need to worry about rolling it and packing it back in its box - just bring it by your doorstep, wrapped in plastic to protect it, so our couriers can pick it up.

In order to protect you and our courier service providers, we have implemented a strict no-contact collection. This means that our courier will not be permitted to enter your home. So, we kindly ask you to bring the bed disassembled and packed (ideally in the same boxes) to your doorstep.

If you're not fully satisfied with your new pillow, duvet, topper or bed linen within the trial period you can return it for free. Simply use the Returns Portal, pack it up (preferably in the same box) and deliver it to our courier on your preferred date, within seven (7) days.

Up to 200 nights is a long time to hold on to a box!! Although we would prefer to receive the products back in their respective box (as it's the most sustainable option), if for any reason that's not possible, we'll still accept the return in a different package.