Old Mattress Removal
Find out more about the collection of your old mattress in this section.
- Can you pick up my old mattress?
Yes, we can! This service costs an additional £39. Please make sure to add this option to your cart on the check out page, as it cannot be added to your order retrospectively.
In order to protect both you and our couriers, we kindly ask you to bring your old mattress to the first door of your property. Due to health regulations, our couriers are not permitted to enter your home. Please do not leave the mattress outside the building. Thank you for your cooperation.
Old Mattress Removal is unavailable in the following areas: PO30+, KW15-17, PA34-80, PH41-45, IV40-56 IM, ZE, JE, HS, GY, TR21-25.
- How does the old mattress removal service work?
You need to book this service when placing your order. Your old mattress will be picked up at the same time your new mattress is delivered. So, you know when you need to be home, our courier will allocate a time slot for the pick up. If this time slot doesn't work for you, you are of course able to choose a more suitable time.
On the day of the pick up, please make sure to bring your old mattress to the first door of your building. To help prevent the spread of infection, our couriers are not permitted to enter your home beyond the front door. Please be sure to step back at least 2m from your old mattress, when the courier arrives to pick up your mattress. Please be advised that this is a contact-less service, so you will not be required to sign for the pick up.
- When will my old mattress be picked up?
Your old mattress will be picked up on the day your new Emma mattress is delivered. Our partner courier company will contact you to schedule a pick up time that is most convenient for you. Please make sure to bring your old mattress to your front door. That will limit the amount of social contact between you and the courier.
Please note that Old Mattress Removal will not be carried out on the same day in Northern Ireland. Our collection company will schedule a collection date with you once your order has shipped.
- Can you pick up my old mattress over the weekend?
Unfortunately, we do not offer Old Mattress Removal services on weekends or on public holidays.
- Can I purchase old mattress removal after I have completed my purchase?
Unfortunately, once an order has been placed, we are unable to amend this and as a result, cannot add the old mattress removal service to your order.
